Not working

  • Resolved JohannCR

    (@johanncr)


    7 years, 1 month ago

    As soon as the plugin is activated, I went to the settings page : access unauthorized. Then the plugin was deactivated, impossible to activate again (no effect). I would have contacted you through the website, but oh surprise : no contact page, no legal information, no email no nothing. Seriously ?
    I’m not giving a bad review on wordpress yet because it’s probably just some flukes on launch day, let’s wait and see ^^

    That said, what can I do to activate the plugin ?
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • imageseo

    (@imageseo)

    7 years, 1 month ago

    Hello Johann,

    Could you contact us at: [email protected] ? We’ll look at it together!
    In the meantime we are not replicating your case but we will be happy to help you.
    You also have a chat on our imageseo.io website on which we are available.

    Have you tried to add your API key? (which must be retrieved from the app.imageseo.io )

    Thread Starter JohannCR

    (@johanncr)

    7 years, 1 month ago

    Hi,
    I could not add my API key since the plugin deactivated itself, I hadn’t had time…
    Tried to reactivate, no effect. I tried to reinstall the plugin it couldn’t activate either…
    I’ll try again later, if it still doesn’t work I’ll send you an email so we can look it up.
    thank you for your fast response !

    imageseo

    (@imageseo)

    7 years, 1 month ago

    What is your version of PHP?
    We disable the plugin during activation if you are not in PHP 5.6 minimum or if you do not have cURL enabled.
    I remain at your disposal if you have any further questions of course 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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