• We have tested this plug in on our test site and it works perfectly, however on our live site it is not showing up at the checkout.

    The page I need help with: [log in to see the link]

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  • Plugin Support Marc

    (@marcangel)

    Hi – we need additional details to move forward. First can you please explain to us the details of your testing site?, is this a replicate of your live site barnes.com? If not what are the plugin installed and the themes your using?

    We also recommend the troubleshooting below to isolate your proble;
    1. Copy your site to a staging or development server to troubleshoot this issue if possible (many hosts offer this as part of their hosting packages). If not, be sure to backup everything on your live site (files and database).
    2. Deactivate all plugins on the site except for WooCommerce and Leave At Door For WooCommerce .
    3. Check if Leave At Door For WooCommerce works as expected again.
    4. If it does, reactivate one of the previously active plugins, and continue to step 5. If it does not skip ahead to step 6.
    5. Repeat steps 3 and 4 until the plugin stops functioning correctly. The last plugin that you activated likely is the cause of the error.
    6. Switch your theme to Storefront, then repeat step 3. Continue to step 7.
    7. If the plugin functions as expected, the problem is likely in your theme. We can help troubleshoot from there.

    We hope this helps.

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