Not working

  • TatjanaAp

    (@tatjanaap)


    1 year, 5 months ago

    The plugin shows up fine at the checkout page. But when I click add gift wrap, it says Gift Wrap added – but it’s not reflected in the checkout. You can see here:
    https://snipboard.io/pnKAxC.jpg

    I would really appreciate your help!

    Thank you!
    Best,
    Tatjana

    PS: I’ve disabled it for now, as don’t want to confuse customers.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • WPCenter

    (@wpcenter)

    1 year, 5 months ago

    Hello @tatjanaap

    We have checked your website, but we couldn’t see the gift wrapping options. That’s why couldn’t replicate the issue.

    https://share.cleanshot.com/XrWXzk24

    Thanks!

    Thread Starter TatjanaAp

    (@tatjanaap)

    1 year, 4 months ago

    Hi!
    Yes, I deactivated it as I wasn’t sure how long it would take you to reply and I didn’t want to confuse our customers.
    I’ve now activated it again, so if you could have a look at it today, that would be amazing!
    https://teapro.co.uk/checkout/

    Thank you so much!
    Best,
    Tatjana

    Çağdaş Dağ

    (@cagdasdag)

    1 year, 4 months ago

    Hello @tatjanaap ,

    I see the problem now, as we don’t have any problem in anywhere else. My initial thought it can be related to multi-step functionality that you use.

    Could you please try 2 things for me;

    • Try to add gift wrapping options to cart instead of checkout so we can see if it is working fine there?
    • Could you please temporarily deactivate the multi-step functionality and maybe change the theme for testing as well?

    If you are worried to apply these changes as it is a production website, I would suggest you to create a staging website and create a ticket from here: https://giftwrapper.app/contact-support/

    So we can check the issue deeper and try to find a solution for you.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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