Not working!

Resolved Mike K.
(@jhatcher12)

1 year ago

Hi,
We’ve just upgraded WordPress to the latest version and the AWeber form in the footer got broken. I’ve also reconnected to WordPress and it says it’s connected successfully. When I try to open it from the widget area it spins forever. Please have a look and let me know what seems to be a problem.

[ redundant link deleted ]

Thanks and awaiting your response.
Mike

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Author AWeber Communications, Inc.
(@aweber)

1 year ago

Good Morning,

For troubleshooting or as an alternative, you can try using the shortcode to display your form instead of the widget on your website. See our knowledge base article for more information.

If you need deeper troubleshooting after checking those items, please contact us directly at [email protected] so we can take a more detailed and individualized look, without exposing more customer-specific details on the forum. Thanks for reaching out!

Thread Starter Mike K.
(@jhatcher12)

1 year ago

Thanks for your reply. Is there any other way to work around that and get the widget back to work like before? I didn’t touch anything and it stopped working. Does your plugin still support the widget feature? The shortcode is different than the widget and needs to be styled.

Plugin Author AWeber Communications, Inc.
(@aweber)

1 year ago

Good afternoon @jhatcher12,

We appreciate your follow-up. For your privacy and to better assist you with your specific configurations, we’ll need to continue troubleshooting via email. Please contact us at [email protected] so we can provide you with more detailed support.

I recommend including a list of your active plugins, and if possible a screenshot of the System Info tab in the AWeber plugin admin screen so that we can hit the ground running.

Thanks again for reaching out, and have an awesome evening!
Thread Starter Mike K.
(@jhatcher12)

1 year ago
I’ve noticed that you marked this ticket “RESOLVED”. I’ve been in touch with the support team. They asked me a couple of screenshots but they stop responding. No response since May 7. Today is May 19. Could you please follow up to see what needs to be done?

Awaiting your response.
Cheers,
Mike
- This reply was modified 1 year ago by Mike K..

Viewing 4 replies - 1 through 4 (of 4 total)

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