Not working for guest users

  • Bastian117

    (@astian)


    1 year, 2 months ago

    Hi there,

    The plugin works great for user accounts registered on my website. However, for all comments from guests (non-registered users), the initials are not displayed. Only the background color is visible (which works correctly), but no letters appear. Is this intentional?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Ariel

    (@arielhr1987)

    1 year, 2 months ago

    @astian

    The plugin should work with guest users as well and show the letters.
    Are you using a plugin to handle comments? which wp version are you using?

    Thread Starter Bastian117

    (@astian)

    1 year, 1 month ago

    Thanks for the quick response! I disabled my theme and activated a standard theme. With that, it works, and the initials appear for all users. It seems to be an issue with the theme. I’m not sure if you have any ideas for this; otherwise, I’ll reach out to the theme developer.

    Thread Starter Bastian117

    (@astian)

    11 months, 1 week ago

    Hi again @arielhr1987

    Does the plugin have any particular requirements from a theme in order to generate the initials correctly?

    Plugin Author Ariel

    (@arielhr1987)

    11 months, 1 week ago

    Hi again! 👋

    As long as the theme correctly uses WordPress standard functions like get_avatar() and related avatar functions, the plugin should work as expected when generating the initials. If the theme overrides or bypasses these functions, that could potentially interfere with the plugin’s behavior.

Viewing 4 replies - 1 through 4 (of 4 total)

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