Not working on ios devoces

  • Resolved aaskov

    (@aaskov)


    1 year, 1 month ago

    There seems to be an issue with ios devices.

    All is fine on win and android, but on ios devices I only see grey window instead of the pdf.

    Is that a known issue, or am I doing something wrong?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor shehabulislam

    (@shehabulislam)

    1 year ago

    Hello @aaskov

    It’s working fine on our side. As it’s a public page, if you’re comfortable, could you please send the page URL so we can take a look?

    Thank you

    Thread Starter aaskov

    (@aaskov)

    1 year ago

    Thankyou for your reply.

    I have done some more testing.
    The issue seems to be relatted to the IOS-version.
    In older version ios 15.8.3 you only get a grey window.
    In ios 18.3.2 there is no issue.

    Plugin Contributor shehabulislam

    (@shehabulislam)

    11 months, 1 week ago

    Hello

    We’re sorry, but older versions of iOS devices are not fully compatible with our PDF viewer.
    For such devices, we use the Google PDF Viewer as a fallback. However, please note that the Google viewer may occasionally fail to load the PDF.

    If you have any further questions or need additional assistance, please feel free to reach out.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

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