Hello,
It’s difficult to say what could cause this issue without seeing the website itself. One way narrow down what could be causing this issue is to install the WordPress Health Check & Troubleshooting plugin. This will allow you to safely disable plugins and revert to a default theme. My thought is that either the theme or a plugin is causing a conflict with the javascript. You can enable each plugin one by one ( checking with the form after each activation ) to see which is causing the problem.
Additionally, you could enable WordPress debugging and see if any issues crop up there. Hopefully the above helps you narrow down the issue. Should you have any additional questions or narrow down what could be causing the issue please let us know. Have a wonderful rest of your week!
Hello,
It’s been close to a week since we last heard from you. We’ll mark this thread as resolved for now. If you find that this is a mistake or have any further questions please reply below. Have a wonderful rest of your week!
