Hi Muhammad,
Thanks for taking the time to leave a review. Good or bad, we appreciate them all.
We receive a lot of feedback every day, and we can confidently say that it is almost always positive, especially regarding our support team. I want to make it clear that all of us at ShortPixel are well trained and can solve any issues that may arise. We try very hard to make sure that our image optimization solutions work with any WordPress version and hosting, but as you can imagine, sometimes (very rarely) conflicts arise. Unfortunately, that was the case with you 🙁
As for your refund, you purchased an unlimited plan and according to our terms and conditions you should not have consumed more than 1,000 credits during the current billing period. As you can understand, since you used more than 20,000, we could not issue a refund.
However, we took into account all the circumstances and we know that you did everything in good faith and did not just try to trick the system. So, for once, we did make the refund.
We think your review is a little harsh considering the circumstances, but we respect your decision. If you would like to try us again, please feel free to email us.
Have a nice day,
