Notification Question

  • Resolved Jjones37

    (@jjones37)


    10 years, 5 months ago

    Two Questions before purchasing:

    1 – When a ticket is opened from the front end of the site, is it possible to have notifications automated by department? So the user would select from a couple options, then the appropriate people would be notified as needed.

    2 – Do our ‘support’ personal need access to the back end of our website? Or can we create a place just for them to use when responding to tickets?

    https://ww.wp.xz.cn/plugins/wats/

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  • Plugin Author firebird75

    (@firebird75)

    10 years, 5 months ago

    1- You can set notifications based on a set of rules (priority, product, status, etc…) and then direct it to a set of emails.

    2- Ticket update is performed in the frontend by users.

Viewing 1 replies (of 1 total)

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