Hi @juliesolware,
Thanks for reaching out!
About your questions:
Can I receive email notifications when there are issues with the WP forms?
If a form cannot be submitted, it is not possible to send the form notification.
Is it possible that I am not receiving a notification because I am using the free version?
Not because you’re using our free version. Or there is an issue submitting your form, or there is an email delivery issue from your site.
If I upgrade to the paid version, will I receive a notification if there is an email delivery problem or any problem with the application?
To troubleshoot issues with email delivery, you can check that your form notification settings are configured correctly by following our tutorial.
If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.
To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.
Troubleshooting issues with form submission
Please know that problems with form submission often result from a conflict between the cached site and the anti-spam protection feature in WPForms. I recommend taking a look at our guide on troubleshooting cache settings.
To fix this kind of issue, there are some options:
1) Set a site cache lifespan of around 45 hours should be sufficient to avoid submission errors. For this, you could check the settings in the LiteSpeed Cache plugin. Or you could reach out to your host.
2) You can change the cache lifetime of the WPForms form token, and for this, please check out this article in the WPForms developer docs. Please note that this requires editing your website’s code, and is recommended for developers.
3) You can disable the anti-spam protection feature in your forms. If this works for you, you can use one of our other anti-spam options available on WPForms.
I hope this helps!
