• I am not receiving confirmation emails for appointments. I did when I first set up the app. I don’t see the option where to send a confirmation email to a service provider. Someone just tested the system, and I didn’t get any notification about their reservation, even though it is now blocked out on the day.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter divineshakti

    (@divineshakti)

    Can someone please call me and walk me through some of this? I don’t want to start over with a new app if I can get this one to work. I just tried reserving some times myself and managed to get a notification and pending email by changing the settings, but when I refresh the page, the time slot is still available (multiple bookings is unchecked on the settings). This app is causing me a ton of anxiety. I’m not getting the info I need for reservations, reservations aren’t sticking to block out the times on the calendar. If a reservation is lost (Like if someone reserves on the website, but I don’t get any of their info like what is happening now), is there some support system I can contact to look up the lost info?

    Hi,

    have you marked the options to send email to Workers? Can you please also check the Settings > Tools page. There should be a error log list for email. Is there any error records regarding emails?

    Best regards,
    Nikola

    Hi Nikola, I have same issue, but the “send to workers” options is checked and I have insert my email to test it. I also used the test email tool but nothing arrive, I also checked in spam folder, nothing.
    Appointments seems to be picked but they don’t show in the appointments list.

    sorry, I can see the appointments, there was only a UX problem on viewing the list (maybe it could be improved). but I still not receive notifications. I tried on another hosting and it works well, do you think it could be something about sending email on the server? thanks

Viewing 4 replies - 1 through 4 (of 4 total)

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