Hi @trebinaldi
I hope you are doing well today.
Could anwser to those questions so we could narrow down main issue:
- Can you check in your form email notification if the email is correct or if that email notification is set up?
- Can you check your spam folder?
- Does your SMTP settings are correct if you use any SMTP plugin?
- Can you please check if an error is being logged when using a different email? An Email log plugin like Email Log can help you with this -> https://ww.wp.xz.cn/plugins/email-log/
Please do note that in general, the Forminator plugin only initiates the action of sending the email, It is your WordPress site that will be sending the email.
Having that in mind, WordPress uses the “wp_mail()” function which in most cases simply uses the standard PHP “mail()” function. However, depending on hosting settings sometimes you will need additional plugins like SMTP:
https://ww.wp.xz.cn/plugins/easy-wp-smtp/
Kind Regards,
Kris
Hello @trebinaldi,
I hope our suggestions helped resolving the issues.
As we haven’t heard back from you for some time, I’m marking this thread as resolved. Please let us know in case you need further assistance.
Best Regards,
Dmytro
