Notifications ( cancel order )

  • Resolved mykhailokarhut

    (@mykhailokarhut)


    5 years ago

    Hi there,
    When I change the order status from ‘pending payment’ to ‘cancel’ the email notification doesn’t work for a customer but when change after ‘processing’ status works correctly.
    Could you help me?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    5 years ago

    Hi there 👋

    Notifications that failed and canceled orders are only sent to the Admin, so you’ll need to use a plugin to take care of sending these notifications to the customer as well.

    We have a plugin that would work great for you:

    https://woocommerce.com/products/order-cancellation-email-to-customer/

    Cheers! 🙂

    Plugin Support abwaita a11n

    (@abwaita)

    5 years ago

    Hi,
    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above plugin suggestion was helpful!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

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