• Hi,

    after installing i make a mistake so i cant access with my administrator acc into the backendsite. I can log in but doesnt see anything.

    So i delete the pluginfolder and the tables with phpadmin and nothing change.
    I need help to fix this!

    Thank you.

    Greetings

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, are you talking about giving admin access to the protected content?

    Regards

    Thread Starter heeersch

    (@heeersch)

    No,

    when i log in to /wp-admin it works with no problem. But then i only see the profil tab. thats it. i cant see any other things in the backend.

    I have created a new user with admin rights via phpmyadmin in the database but with this user i cannot see anything in the backend.

    Thx for the help

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, please check the following documentation giving-wordpress-admin-user-access-protected-content. Let me know if this is what you mean?

    Also, what happens if you log in via the membership login form?

    Thank you

    Thread Starter heeersch

    (@heeersch)

    I delete the plugin and i delete the tables in the database.

    And i dont the anything in the backend. I can log in but i see only the profiltab where i can edit the details.

    i dont know what i can do.

    Thread Starter heeersch

    (@heeersch)

    *And i dont see anything in the backend.

    • This reply was modified 5 years, 9 months ago by heeersch.
    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, please try the following troubleshooting steps test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug.

    Let me know how you go.

    Thank you

    Thread Starter heeersch

    (@heeersch)

    i tested this.

    i doesnt change anything. I can log in but i only see profil.
    With my second acc i have no permission to show the backend from my site.

    do u have any ideas?

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    after installing i make a mistake so i cant access with my administrator acc into the backendsite. I can log in but doesnt see anything.

    I am not really sure what you have done to block access to your adminbar. Please check the following documentation wordpress-simple-membership-hide-adminbar. Let me know if this is what you have done?

    Thank you

    Thread Starter heeersch

    (@heeersch)

    I dont know too.

    I see the adminbar but i can only the the profil.

    – I change the theme. nothing happens.
    – I delete the tables and pluginfolder. nothing happens.

    I see nothing in the backend. Wtf the plugin destroy my hole site šŸ˜€

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, unfortunately there is not much more I can do because I have no idea what exactly did you do to block your admin account from accessing the backend. Can you ask your host to restore your site from a previous backup?

    Regards

    Thread Starter heeersch

    (@heeersch)

    hi there,

    it happens again. My Problem is that the Backend /wp-admin is blocked.

    I added a new administrator over the phpmyadmin but the backend is still blocked.
    I dont know why. The message ist:
    Unfortunately you are not authorized to access this page.

    I change the membership to another and then it happens. My new added Admin is not a member of that membership.

    I dont know why the backend is blocked also for a new admin.

    Hope u can help me.

    Plugin Support mbrsolution

    (@mbrsolution)

    Unfortunately I cannot reproduce your issue on my end. I have run numerous test without any issues. Your problem might be related to a file permission issue. Make sure you check your server file permissions. Other than that I am afraid there is not much more I can do to help you from my end.

    Kind regards

    • This reply was modified 5 years, 8 months ago by mbrsolution.
Viewing 12 replies - 1 through 12 (of 12 total)

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