“NULL” appearing on map

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sohan Chowdhury

    (@sohan7)

    2 months, 3 weeks ago

    Hi @heatherbodlak

    Sorry for that issue. Recently we have released 8.6 version of Directorist plugin.
    Would you please check that you are using the updated version of the plugin?

    After update the plugin if you face the same issue again let me. And Please open a technical support ticket. So, our technical support team can investigate the issue properly.
    You can submit your ticket here:
    https://directorist.com/contact/

    Best Regards

    Plugin Support Al-Amin Khan

    (@alamin56649)

    2 months, 3 weeks ago

    Hi @heatherbodlak,

    Thanks for reaching out!

    It seems like the “null” text appearing on the map could be due to missing or incomplete location data in your listings. Even though the listings might appear complete, the map functionality requires valid latitude and longitude coordinates to display the location properly.

    Here are a few things to check:

    1. Location Fields: Ensure that the location (address, city, state, or coordinates) is filled in correctly in each listing.
    2. Plugin Conflict: Try deactivating other plugins temporarily to rule out any conflicts that might be causing the issue.

    Regarding the “General Info” block not being editable, this could be related to a permission issue or a conflict with the theme or other plugins. Try the following:

    1. Clear Cache: Clear your browser cache or try in an incognito window.
    2. User Permissions: Ensure your user role has the correct permissions to edit the fields.
    3. Conflict Check: Deactivate other plugins and switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue persists.

    If the issue persists, please feel free to reach out directly to Directorist support via their contact page here: Directorist Support.

    Let me know if you need further assistance!

    Best regards,
    Al-Amin Khan
    Directorist Support Team

    Thread Starter hbee

    (@heatherbodlak)

    2 months, 3 weeks ago

    hello,

    I have updated to 8.6 and the problems remain.

    My user is Admin, so I have all permissions. ¿unless I need to look somewhere specific?)

    I reviewed the listings, resaving, with the coordinates. But “Null” sitll appears:

    I am trying with this listing: https://axober.org/antigua/asociados/a-cunca/
    On the individual listing page, you can see that I insterted thecoordinates, and the location pin appears correcty:
    https://ibb.co/gFcDGFT2

    But on the front end, that same listing shows as “null” on the map. Even though when clicking on it the logo and details pop up:
    https://ibb.co/Q7kZMbdK

    I also tried with a different theme, and deactivating plugins, but these issues still persist.

    The other issue I have that is frustrating, is that none of the translated listings appear. Only the default language ones. The translastions were displyaing before I updated Directorist.

    For example, that listing above:
    https://axober.org/antigua/asociados/a-cunca/ — appears correct in gallego.
    But when you click in the language switcher, the result is an empty page:
    https://axober.org/antigua/es/asociados/a-cunca-2/

    The listings are correctly linked.

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.