OAUTH Credentials do not work
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Despite carefully copying/pasting client ID and client secret from UPS App, the ‘client credentials’ method will not make a connection (always fails) where the auth code method seems to work just fine, but a few weeks later gets disabled for some reason.
Do we need an upgrade at the UPS end to get ‘client credentials’ to work and it is reasonable to expect that the auth code method will expire at some point, say 90 days or six months? What can we do to get the client credentials method to work? Currently, we have left the callback URL blank at the UPS App screen.
The page I need help with: [log in to see the link]
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Hello @elronaldo ,
Thank you for reaching out. I’m here to assist you.To resolve connection problems, please consider switching to the Client Credentials feature: https://octolize.com/docs/article/ups-general-settings/#oauth-rest-api-own-application
It should handle this issue and your connection will be working properly.
Important: We noticed that there is a problem with adding ‘Authorization (OAuth)’, ‘Rating’, ‘Address Validation’, ‘Locator’ applications on the UPS website. These applications are needed for the correct operation of the connection and if you don’t see them during creation, please create the application without them and add them already after creating the application through editing.
Please follow these steps:
Step 1: Enter the application you created and hit ‘Edit App’ button
https://developer.ups.com/apps
Step 2: Add ‘Authorization (OAuth)’ ‘Rating’, ‘Address Validation’, ‘Locator’ applications using the plus button
Step 3: Select ‘Authorization Type: Client credentials’ and hit ‘Save changes’ button
That’s it, now everything should work smoothly.
As for the expiration of the REST API, it won’t happen anytime soon, as it is the latest, secure and best method of connecting to the API.
Please let me know the outcome after following these steps.
Best regards,
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