Ocean Extra Error

  • supernaut510

    (@supernaut510)


    4 years, 9 months ago

    Our website crashed overnight (badly broken layout), due to a fatal error in the Ocean Extra plugin.

    The on-screen error was the typical “There has been a critical error…” message, plus “Uncaught Error: Call to undefined function oceanwp_theme_icons() in (path…).”

    WordPress debugging provided no additional info.

    I tried re-installing the plugin, but the error returned. Without the plugin, we are missing our social media widgets.

    How can we get this plugin up and running again?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter supernaut510

    (@supernaut510)

    4 years, 9 months ago

    Bump…still hoping to get help with this issue. Thanks.

    Abhishek

    (@abhikr781)

    4 years, 9 months ago

    Hello,

    Please update the theme and plugin to the latest version and navigate to Customize > General Options > Theme Icons and select Font Awesome, then publish changes.

    After that, go to Theme Panel > Scripts and Styles, make sure to enable all the files and click on the same button a couple of times, and check.

    If you still experiencing the issue, please share the snapshot of the error, and go to Elementor > System Info and share the report with us so that we can take a look.

    Thread Starter supernaut510

    (@supernaut510)

    4 years, 9 months ago

    I was able to save the Font Icons, and that seemed to solve the issue for us.

    I’m not sure where to find “Theme Panel > Scripts and Styles,” so if the issue resurfaces I may need to come back and ask for more specific instructions.

    For now, all is good. Thank you for your help!

    Abhishek

    (@abhikr781)

    4 years, 9 months ago

    Glad to hear that issue has been fixed.

    And Theme Panel option you will get on the Dashboard.

Viewing 4 replies - 1 through 4 (of 4 total)

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