Ocean Extra Plugin

  • Resolved arpittandon9

    (@arpittandon9)


    8 years, 3 months ago

    Hi,

    After updating Ocean Extra Plugin, I could not access my website and I get HTTP ERROR 500 error: This page isn’t working busyaccountingsoftwares.com is currently unable to handle this request.

    Please help me fix this issue.

    Thanks
    Arpit

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • wplivinista

    (@wplivinista)

    8 years, 3 months ago

    I had a similar problem. I had to disable all my plugins via FTP, then reactivate all the plugins except Oceans extra. I hope they resolve the issue soon!

    Here’s a handy link to describe plugins:

    Plugin Author oceanwp

    (@oceanwp)

    8 years, 3 months ago

    Hello, if you enable WP_DEBUG, what is the error?

    Thread Starter arpittandon9

    (@arpittandon9)

    8 years, 3 months ago

    I have not enabled anything and I am not a technical guy. So, please help me fix the issue

    Plugin Author oceanwp

    (@oceanwp)

    8 years, 3 months ago

    Hi @arpittandon9, to help you I need to know what is the issue, and for that, you need to enable WP_DEBUG on your site so you will see an error instead of a 500 error and I will be able to fix it.
    If you don’t know how to enable WP_DEBUG, ask your web host to do it for you, then send me the error here and I will release a new version ASAP 🙂

    Plugin Author oceanwp

    (@oceanwp)

    8 years, 3 months ago

    Hi @arpittandon9 and @wplivinista, I fixed the issue, update Ocean Extra to the 1.4.6 version when you will see the notification.
    The issue was on the PHP 5.4 version which is a very old version, I strongly recommend you to upgrade to PHP 7.2 or at the very least PHP 5.6.

Viewing 5 replies - 1 through 5 (of 5 total)

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