Off line icon

  • Resolved netojose

    (@netojose)


    8 years, 4 months ago

    Dear Sir/Madame,

    When I turn the chat off, the icon to send a message does not appear. The check box to not allow that is unchecked.

    Please, help.

    Thanks a lot!

    Jose

    The page I need help with: [log in to see the link]

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  • DylanAuty

    (@dylanauty)

    8 years, 4 months ago

    Hi @netojose,

    Thank you so much for getting in touch, we really appreciate your time.

    Could I ask you to navigate to Live Chat -> Settings -> Offline Messages -> And confirm that the ‘Do not allow users to send offline messages’ option is not enabled?

    This should then allow the offline chat box to display on the site as intended.

Viewing 1 replies (of 1 total)

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