@baladessonores Hi there,
Our developers are looking into this. To help our efforts please provide the following:
- What Mailchimp plugin version is being used?
- What WooCommerce version plugin is being used
- Also is it possible to get a full error code output to find out the context of this issue.
- What is the URL to the store in question?
- Remote diagnostics enabled for the plugin settings?
If you would prefer to provide this information in a more private manner we do have a contact form you can use here.
Hi @baladessonores, we just wanted to check back with you to see if this was still a problem with our latest plugin (v3.2 at the time of this post). Please let us know when you get a moment, we’ll be happy to help troubleshoot further if necessary.
Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.
Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.