OG Image does not appear

  • Resolved mjaitly123

    (@mjaitly123)


    10 months, 2 weeks ago

    My preview images are not appearing in Facebook and X.com. As of now, X.com (earlier Twitter) is more important to me. In the Rank Math section of my homepage, I have set the OG image in the right dimensions but still it does not appear on Twitter. Despite choosing the card type as Summary Card with Large Image, I see a preview as Summary Card (without the image or broken image) on X.com. Only the text on the right appears. For X, I have not enabled data from FB as I want to keep it separate from FB.

    However, even on FB, the preview image does not appear at all. In the FB debugger tool. I keep getting the error “URL returned a bad HTTP response code.” However, for me Twitter (X.com) is more important so please help me with this.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Rank Math Support

    (@rankmathsupport)

    10 months, 1 week ago

    Hello @mjaitly123,
     
    Thank you for contacting us, and sorry for any inconvenience that might have been caused due to that.
     
    We’ve checked your homepage and can confirm that Rank Math has correctly added the Open Graph and Twitter meta tags. However, when we tested your URL using the Twitter Card Validator, it returned a timeout error. Here’s a screenshot for your reference: https://i.rankmath.com/i/w9eiCF 
     
    We also checked the URL with the Facebook Sharing Debugger, and it returned a 403 error: https://i.rankmath.com/i/034ZHn 
     
    These errors indicate that something on the server/website is blocking the access to the bot that Facebook uses to access the page and the same is likely happening from other social platforms.

    In this case, we recommend reaching out to your hosting provider and informing them about the issue. Please also make sure that the Facebook and Twitter bots are not blocked by your server or any security settings.
     
    Once done, please clear your website cache, including any server-level cache, and check again.
     
    Let us know how it goes. We’ll be happy to assist further if needed.

    Thread Starter mjaitly123

    (@mjaitly123)

    10 months, 1 week ago

    Thanks. I got it rectified. It is working now.

    Plugin Support Rank Math Support

    (@rankmathsupport)

    10 months, 1 week ago

    Hello @mjaitly123,
     
    We are super happy that this resolved your issue.
     
    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
     
    Thank you.

    Thread Starter mjaitly123

    (@mjaitly123)

    10 months ago

    Hello

    It seems the problem has cropped again and this time in Linkedin and Twitter

    1) – The images appear big sized in FB, but it appears as a thumbnail with text on the right on Linkedin.

    2) Once again when I posted another product’s link (not homepage) on Twitter, only the link appears without any image. On some occassions the image appears but it is of the homepage and not the product.

    Please help as I have lost a lot of time on this and am not able to properly market my products on social media.

    Thanks

    Plugin Support Rank Math Support

    (@rankmathsupport)

    9 months, 3 weeks ago

    Hello @mjaitly123,
     
    The image URLs of your site are returning a 400 Bad Request error. Here is a screenshot for your reference: https://i.rankmath.com/i/YRsngm
     
    This means that the requests to those images don’t even touch the WordPress installation so we recommend resolving that first to make sure the images are accessible and let us know after that so we can check the situation again.
     
    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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