• Resolved skwd

    (@skwd)


    Good day, I want to ask how it is possible to comply with the EU regulation on displaying the lowest price of a product in the last 30 days.

    1. your plugin displays this message only for products discounted using your plugin (and even that is not entirely correct – I will write the errors at the end of the post). And it also does not display this message for products where the discount was made directly in the backend.
    2. plugins directly intended for displaying a 30-day price history, do not have access to your discounts because you make discounts “on the fly” outside of writing to the backend.

    is there any solution to comply with the directive and be able to record the lowest price of both classic product discounts and discounts using your plugin???

    errors in your omnibus addon:

    • the lowest price in the last 30 days should only be displayed for products on sale. in your case it remains there even when the product is no longer on sale
    • after correctness the lowest previous price should be displayed (before the current sale) your addon includes the current sale in the calculation, so many times it marks it as the lowest price in the last 30 days.
    • can you please fix this? or at least give these options to choose from so that it is correct and correct according to the law?

    thank you very much

    I have been using your plugin for a long time and I plan to use it on other e-shops, but until I solve this overall problem with the legislation, I will not be able to use it anymore

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support akshayathangaraj

    (@akshayathangaraj)

    Hi,

    Thank you for reaching out and for your continued support of our plugin.

    We understand the importance of complying with the EU regulation on displaying the lowest price in the last 30 days.

    To investigate this further and explore possible solutions, could you please submit a support ticket on our website at Flycart Support? When submitting the ticket, kindly include the following details:

    • Screenshots of the product page showing the issue
    • Your site URL

    This will help us analyze the situation more effectively and provide you with the best possible solution.

    Regards,

    Flycart support team

    Thread Starter skwd

    (@skwd)

    Good day, thank you, but your link to Flycart Support only allows me to write using some Live Chat. Is that the support method you had in mind? Or do I have to come to the site at the exact time so that I can create a regular new support ticket?

    many thanks

    Plugin Support akshayathangaraj

    (@akshayathangaraj)

    Good day,

    Thank you for reaching out! Yes, you can create a support ticket, and our team will assist you anytime. You don’t need to be online at a specific time—just submit your ticket, and we’ll get back to you as soon as possible.

    Let us know if you need any further assistance!

    Best regards,
    Flycart Support Team

Viewing 3 replies - 1 through 3 (of 3 total)

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