On hold orders

  • Resolved manhua777

    (@manhua777)


    5 years, 10 months ago

    Hi!

    I have been using this plugin for a while.
    Is there anyway to stop sending recovery emails to orders “on hold”?

    On-hold orders happen when customers pay by Paypal echeck. It does not mean they abandon their carts.

    Hope for your reply.
    Thank you so much!

    Regards
    Manhua

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    5 years, 10 months ago

    Hello @manhua777,

    Plugin marks the order as recovered when Woocommerce order status is ‘processing’ or ‘completed’. For other order status is will still mark as abandoned. Orders that have the status as ‘on hold’ will mark as abandoned.

    We are going the add the new feature in plugin where you can select the order status for which you do not want to send the emails. In this feature, you can achieve the second and third requirements. We are relating this feature soon.

    Let us know if you have any questions.

    reljic

    (@reljic)

    5 years, 10 months ago

    Also looking forward to this feature.

    Thread Starter manhua777

    (@manhua777)

    5 years, 10 months ago

    Hi,

    Thank you for your reply!
    I’m looking forward to this feature😊

    Regards
    Manhua

    Plugin Support CartFlows Team

    (@cartflows)

    5 years, 9 months ago

    Hello,

    We have released this feature today.

    Please update the plugin and let us know how it goes.

Viewing 4 replies - 1 through 4 (of 4 total)

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