ongoing identify crisis

Resolved

(@djerole)

I have been trying to edit my subscription list for ncrenegade.com using the Jetpack plugin. I have gotten to the point where I see the list of subscribers by going to this link:

https://ncrenegade.com/wp-admin/admin.php?page=stats#!/stats/subscribers/year/ncrenegade.com

If I select “manage subscribers”

It goes to:

https://cloud.jetpack.com/stats/day/ncrenegade.com

which gives me:

Uh oh. Page not found.

Sorry, the page you were looking for doesn't exist or has been moved.

And when I select the “Return Home”, it goes to:

https://cloud.jetpack.com/stats/day/ncrenegade.com

with the following message:

Uh oh. Page not found.
Sorry, the page you were looking for doesn't exist or has been moved.


What do I need to do to link my ncrenegade.com wordpress acounnt to the cloud.jetpack.com link?

I would be more than willing to pay or subscribe to get this matter resolved as it has been ongoing for two months. 

The WordPress account for ncrenegadecom is daviddegerolamo or [email protected]

Email is [email protected] or [email protected]

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Forum Fern (a11n)
(@forumfern)

1 year, 3 months ago

Hi there!

I noticed your site seems to be disconnected from Jetpack, which is why you might be having trouble managing your subscribers.

Could you please try reconnecting Jetpack using this guide: https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnect-jetpack.

Plugin Contributor Stef (a11n)
(@erania-pinnera)

1 year, 2 months ago

Hello @djerole,

Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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