Online Users

  • Resolved horsepowerphoto

    (@horsepowerphoto)


    1 year, 4 months ago

    I am having a heck of a time getting any consistent stats out of this plugin. The numbers just do not add up a lot of the time… For example, here is my current users.. Traffic overview shows 3, the currently online widget shows 3, but only 1 is listed in that widget and the latest visitor breakdown. Refreshing these widgets do nothing.. FYI, the shortcode shows 5 users online..

    View post on imgur.com
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  • Thread Starter horsepowerphoto

    (@horsepowerphoto)

    1 year, 4 months ago

    Another example… People coming to my site, not showing up as online, or incrementing visitor numbers.

    View post on imgur.com
    Matthew

    (@mhdizmni)

    1 year, 4 months ago

    Hi @horsepowerphoto,

    Please accept our apologies for any inconvenience caused.

    I have escalated this issue to our team for further review.

    I will update you as soon as we have more information.

    Thank you for your patience and understanding!

    Regards,
    Matthew

    Matthew

    (@mhdizmni)

    1 year, 2 months ago

    Dear @horsepowerphoto,

    Apologies for the delayed response!

    This issue was resolved in version 14.12.5.
    If you are using this version or a later one, everything should work as expected.

    If you need any further assistance or have any questions, feel free to reach out!

    — Matthew

Viewing 3 replies - 1 through 3 (of 3 total)

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