Plugin Support
Bruce
(@ninjateamwp)
Hi @pawelkobis ,
Thanks for using YayMail!
So, if I understand you correctly, you customized “Completed Order” template, but it is still sending the regular WooCommerce template?
Kind regards,
-Bruce-
Yes,
The mail to the site administrator informing about the new order comes from the yaymail template. However, standard e-mail is sent to the client.
Plugin Support
Bruce
(@ninjateamwp)
Hi @pawelkobis ,
Please try to reset the template like this:
https://docs.yaycommerce.com/yaymail/other-links/troubleshooting
If that does not help, then get fast, technical help via Teamview check:
yaycommerce.com/support
Kind regards,
-Bruce-
Thank you for your answer.
Reset does not work.
I will write to technical support.
greetings
Paul
I also noticed that the problem is that yaymail only changes the e-mails that are sent to the administrator. Does not change e-mails to store users.
This problem was already here on the forum 6 months and 3 weeks ago (@anuszruhela), but there is no solution there. So the problem is repeatable.
Kind regards,
Paul
Plugin Support
Bruce
(@ninjateamwp)
Hi @pawelkobis ,
Please note that no problem is ignored, that users must have definitely gotten solution after contacting support.
Thank you.
Kind regards,
-Bruce-
Bruce is right, all cases were resolved when they contacted us. @pawelkobis We are looking forward to assisting you – yaycommerce.com/support.
Cheers!
-
This reply was modified 4 years, 3 months ago by
YayCommerce.
Yes, I got help.
Professional company 🙂
Greetings!
Plugin Support
Bruce
(@ninjateamwp)
Hi @pawelkobis ,
Glad we could help!
I hope you could leave YayCommerce with a 5 star rating to motivate our developers 😉
https://ww.wp.xz.cn/plugins/yaymail/#reviews
https://ww.wp.xz.cn/plugins/yaysmtp/#reviews
Thank you so much ❤️
Kind regards,
-Bruce-
Hi @yaycommerce @ninjateamwp
I’am experiencing same issue with @pawelkobis.
Admin emails are being edited but customers emails are not..
Kindly support in this regard
Plugin Support
Bruce
(@ninjateamwp)
Hi @obohoo ,
Thanks for coming here today!
So, please be aware that it is not often found as issues when we investigate. Sometimes, users do not know what template is sent to customers.
In this case, be sure you are checking the “Order Processing” email which is what is sent to the customers.
Please test it again, also make sure you enable the template:
https://docs.yaycommerce.com/yaymail/the-settings-panel/enable-or-disable-templates
Also, select a sample order and send a test email like this #4:
https://docs.yaycommerce.com/yaymail/how-it-works/upper-area-of-the-editor-screen
Let me know if that helps!
Thank you!
Kind regards,
-Bruce-
