only for logged in users mobile problem

  • Resolved skyzer88

    (@skyzer88)


    3 years, 4 months ago

    I have made 4 columns on elementor and i have put a poll in each column.it displays fine on mobile and looks exactly how i want it to. the polls are 100 percent width on my mobile.but when i select “only for logged in users” option then it makes 4 columns on my mobile,it streches the height to get all the text in. i never had this problem on older versions. it always kept it at 100 percent width on mobile before. elementor responsive mode is showing everything is okay but on my actual mobile it is not.I have played around with all width settings in elementor and wordpress but the problem only happens when i select “only for logged in users”

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    3 years, 4 months ago

    Dear @skyzer88,

    Thank you for the topic.

    Please provide us with the link, where the given poll is located for further investigation of your case. 
    Also, please clarify your request more in detail by providing us with screenshots for a better understanding. 

    By the way, please let us know whether you are using a Cache plugin or not. 
    If yes, then, the problem may be connected to the cache as well.

    So, firstly, make a DB backup for your safety (you can use UpdraftPlus). 
    Then, clear all the caches and check whether the issue persists or not. Make sure, the cache is not generated on the page where the given poll is located. 

    After clearing the caches, please try to check the case with either the Incognito mode or another browser/device. Then, let us know about the outcome.

    Thank you.

    Thread Starter skyzer88

    (@skyzer88)

    3 years, 4 months ago

    Thanks for the quick reply:) i am NOT using a Cache plugin. I have tried to view the site in incognito mode and multiple other phone devices but the problem is always there when “only for logged in users” option is selected, which is found under “limitations” in “Edit poll”. here are the pictures requested

    https://i.postimg.cc/SRZFXD2L/user-must-login-not-activated.jpg
    https://i.postimg.cc/9X1jNF84/user-must-login-activated.jpg

    link to poll page here, I have left it with the fault activated.

    http://proudlynz.co.nz/main-page/

    Plugin Support Jasmine

    (@hyenokian)

    3 years, 4 months ago

    Dear @skyzer88,

    Thank you for your response.

    I am sorry for the problem you are experiencing. 
    We have checked and noticed that, really, there was a problem in this regard. 

    We will surely fix the issue in the upcoming update of the plugin and will let you know about it.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    3 years, 4 months ago

    Dear @skyzer88,

    Thank you for your patience.

    I am glad to inform you that we have already fixed the issue in the latest version of the plugin and updated it accordingly.
    So, you can update the plugin and check the case again.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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