• Whenever anyone on our team tries to open any of the pages from security nothing loads aside from the logs page. There is no error message, there is nothing to indicate what is wrong. Just a blank page in the wordpress panel and no indication of why nothing is loading.

Viewing 1 replies (of 1 total)
  • Plugin Support kmarusek

    (@kmarusek)

    Hey there,

    That kind of behavior — where pages fail to load without any visible error — is often a sign that a critical PHP error is occurring in the background. To get more details, I recommend enabling WordPress debugging so we can capture the exact error.

    Here’s how to do that:

    1. Connect to your site via FTP or File Manager.
    2. Open your wp-config.php file.
    3. Add or update the following lines just before the line that says /* That's all, stop editing! */:

    define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true ); define( 'WP_DEBUG_DISPLAY', false );

    1. Then try loading one of the Solid Security pages again.
    2. Afterward, check the /wp-content/debug.log file for any logged errors.

    If you can share the contents of the debug.log here (feel free to redact anything sensitive), we can help narrow down what’s going on.

    Let me know once you’ve done that — happy to take a closer look!

    Best,
    Kevin
    SolidWP Support

Viewing 1 replies (of 1 total)

The topic ‘Only logs load’ is closed to new replies.