Hi @ceewee
Thank you for your feedback, and we apologize for any issues you may have encountered with our plugin. Our support team is here to assist you with any problems. Please consider opening a support ticket so we can address your concerns before drawing any conclusions. You can always reach out to us for help. You can open a ticket here.
First of all, the category filter and other filter options are working as expected without any issue and we are not getting such report from any our users. However, the possible reason you are not being able to remove category items from the feed could be caching. Possibly, you have created a feed with certain categories and later you removed a few categories from the list but upon re-generating the feed, you still seeing those items to be excluded. This could happen due to caching. The feed must have been cached by any caching tool or plugin and in such situation our plugin has nothing to do as the file directory is cached by the cachign plugin and you are seeing the old feed generated initially. To solve such an issue, you need to clear all cache and regenerate feed or create a new feed to check if the filter option works for the new feed. IF it does, it’s clearly a caching issue.
didn´t work. some feeds are stucked while generating – Once again, generating a feed requires proper server configuration. You must ensure that your server is capable of handling such tasks. If you suspect that the feed is stuck due to server resources, please contact our support team for assistance. Also, the feed generation may stuck due to complex shipping conditions that makes the feed generation query to take extra time.
I hope the above will give you an overview about how you could solve the issues. However, we still request you to reach our support team again if you have reached already or not reached yet. We will try our best to help you generate the feed you need with correct data.
Best regards,
