Hi @austinblu ,
Thank you for reaching out.
Since you have already done the basics (Cleared cache, Reset permalinks, Conflict test), I presume that your site is not using any security plugins like Wordfence. Technically this is occurring because the site failed to validate the ticket form submission (i.e., expired or mismatched nonce), thus I recommend checking the following:
- Check if mod_security is enabled on the server and try to disable it (at least temporarily)
- I can see that you’re using PHP 8.4, try switching to PHP 8.2 (see PHP 8.2 Support)
- Enable WordPress debugging and inspect for fatal errors in the debug log.
Plugin Support
Darian
(@d0153)
Hi there,
It looks like this thread has been inactive for a while, so I’ll go ahead and close it for now.
If you have any further questions or concerns, please feel free to reopen this thread or create a new one — we’ll be happy to assist you.
Per your suggestion: Loaded WP Debugging, followed the direction on your page for this. See results below.
[ SNIP! ]
@austinblu
Copying that data here will not and cannot work here. It just creates a mess that has no value.
Please use https://pastebin.com/ or https://gist.github.com/ or the like instead and share a link to that paste in reply here.
Plugin Support
Darian
(@d0153)
Hi @austinblu
Thank you for your response and for providing the logs.
Upon reviewing, it looks like the issue you’re experiencing may be related to the Deprecated and Warning messages, which can affect how ticket data is retrieved during checkout.
Could you try adding the following snippet to your wp-config.php file (or update the existing values to match) and see if this resolves the issue?
// Disable display of errors on screen
define('WP_DEBUG_DISPLAY', false);
// Disable deprecated and notice messages
error_reporting(E_ALL & ~E_DEPRECATED & ~E_NOTICE);
// Ensure debug mode is off
define('WP_DEBUG', false);
As always, please test this first on a staging version of your live site, or at the very least, create a backup of your wp-config.php file before making any changes.
I understand that this only hides the messages and does not resolve the underlying deprecation warnings. Our team is already aware of this and is actively working on making the plugin fully compatible with the latest PHP versions supported by WordPress.
Please let me know how it goes after updating the settings.
I added the above to my wpconfig.php file, now what?
Hi @austinblu ,
Thank you for your message and taking the time to edit your wp-config.php file.
I notice that your site is still running on PHP 8.4 (per this screenshot). Could you switch to PHP 8.2 and ensure that mod_security is disabled on the server?
Now running PHP 8.2 and mod_security is disabled.
Plugin Support
Darian
(@d0153)
Hi @austinblu
I can see that the issue is still occurring. Could you please share the latest logs again so I can investigate this further?
Additionally, please try disabling the JS Compiler in your Avada settings and let me know if that makes any difference. You can refer to this screenshot for guidance:
https://share.zight.com/llupBgmD
Disabled JS Compiler in Avada, cleared Avada and browser caches. Tried to purchase a ticket, still getting the same Oops error.
Here are the WP Debugging results https://pastebin.com/z247rqAn
Plugin Support
Darian
(@d0153)
Hi @austinblu
I’m now seeing the error shown below.
Could you please try the recommendation provided, or reach out to your hosting provider for assistance? Once that’s been addressed, please check again and let me know if the issue is resolved.
[16-Feb-2026 14:29:47 UTC] Exception: Predis library not found. Re-install Redis Cache plugin or delete the object-cache.php. in /home/sogets8/public_html/wp-content/object-cache.php:827
Stack trace:
#0 /home/sogets8/public_html/wp-content/object-cache.php(538): WP_Object_Cache->connect_using_predis(Array)
#1 /home/sogets8/public_html/wp-content/object-cache.php(246): WP_Object_Cache->__construct(true)
#2 /home/sogets8/public_html/wp-includes/load.php(897): wp_cache_init()
#3 /home/sogets8/public_html/wp-settings.php(149): wp_start_object_cache()
#4 /home/sogets8/public_html/wp-config.php(94): require_once('/home/sogets8/p...')
#5 /home/sogets8/public_html/wp-load.php(50): require_once('/home/sogets8/p...')
#6 /home/sogets8/public_html/wp-blog-header.php(13): require_once('/home/sogets8/p...')
#7 /home/sogets8/public_html/index.php(17): require('/home/sogets8/p...')
#8 {main}
[16-Feb-2026 14:29:53 UTC] Exception: Predis library not found. Re-install Redis Cache plugin or delete the object-cache.php. in /home/sogets8/public_html/wp-content/object-cache.php:827
Plugin Support
Darian
(@d0153)
You’re very welcome, @austinblu!
I’m glad to hear that the issue is now resolved.
If you have a moment, we’d really appreciate it if you could leave us a review here:
https://ww.wp.xz.cn/support/plugin/the-events-calendar/reviews/
I’ll go ahead and close this thread for now. Please feel free to reach out anytime if you have any other questions or concerns.
