“Oops Something went wrong”

  • Resolved classunicorn

    (@classunicorn)


    3 years, 11 months ago

    We’re not able to save settings in the Elements tab. I keep getting an error that refuses to save. Fresh install, everything is up to date. Not sure why I’m getting this.

    1. We’ve made sure I added this line define(‘WP_MEMORY_LIMIT’, ‘512M’); to wp-config

    2. We’ve disabled all plugins

    3. We are working with astra

    • This topic was modified 3 years, 11 months ago by classunicorn.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Amit Barai Alit

    (@amitbarai013)

    3 years, 11 months ago

    Hi @classunicorn,
    Hope you are doing well.

    Thanks for describing the issue.

    Are you facing this issue while saving the settings on specific pages or all pages?

    This may happen due to various reasons. Please check the following steps to resolve the issue:

    1. Maybe your server isn’t allowing you to increase the PHP Memory Limit despite it showing 512M on your website. Can you please contact your hosting provider regarding this and tell them to increase the Memory Limit from their end? This usually happens if you are using Shared hosting.

    2. Please check for plugin conflicts by following this: You can check for Plugin conflicts by deactivating all the third-party plugins one by one except for Elementor and Essential Addons for Elementor. Simply go to your WordPress Dashboard and navigate to wp-admin -> Plugins and then, deactivate other Plugins.

    Let me know how it goes.
    Thank you!

    Thread Starter classunicorn

    (@classunicorn)

    3 years, 11 months ago

    Hi Amit,

    Thanks for your reply.

    I’m facing this issue anytime I try to click “Save Settings” in the Elements section of EA.

    1. I double checked that my php memory limit is 512MB with my hosting provider.
    2. I disabled all plugins except for the coreones needed (elementor, woocommerce) and still no luck.

    Any other idea why this might be happening?

    Amit Barai Alit

    (@amitbarai013)

    3 years, 11 months ago

    Hi @classunicorn,

    Actually, this issue is not created due to our plugin Essential Addons for Elementor. This is a common issue of that you will find while saving the page in Elementor. Please check this documentation to get the detail on how to fix this issue: https://elementor.com/help/publish-update-button-not-work/

    Please check the following also to resolve this issue:

    Please install WordFence plugin on your website. Then go to WP Admin Dashboard > Wordfence > Allowlisted URLs > Here in the URL field insert: /wp-admin/admin-ajax.php > Param Type: POST Body > Param name (Insert here: actions) > Click on ADD > Save Changes. Then refresh the page that you were editing.

    You can also go to the Cpanel of your website and search for Modsecurity. You can search mod security in the control panel of the server or scroll down to the Security section and select Mod Security. Select the website name where you are facing the issue > Set Status (off). Please check this screenshot to get the detail: https://d.pr/i/CQYUZ6

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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