• Resolved gr8leo87

    (@gr8leo87)


    After updating to the latest version I am now unable to load the settings page or the dashboard for this plugin. It says Oops Something went wrong. I had also received an email from WordPress about the fatal error. I have tried rolling back to a previous version and it doesn’t help. I have also tried uninstalling and reinstalling the plugin and it does not help either.

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  • Plugin Support LovingBro (woo-hc)

    (@lovingbro)

    Hi @gr8leo87,

    I can see how frustrating it is to run into a fatal error and then still get the “Oops something went wrong” message even after rolling back and reinstalling, I’ll help you work through this.

    Since you received a fatal error email from WordPress, that’s a strong indicator that something on the site is breaking the plugin load, most commonly a plugin conflict, theme conflict, or server related issue.

    To narrow this down, please try the following:

    1. Run a plugin conflict test: Temporarily deactivate all plugins except WooCommerce and Google for WooCommerce, then check if the settings page loads. If it works, reactivate plugins one by one to identify the conflict.
      Guide: https://woocommerce.com/document/how-to-test-for-conflicts/
    2. Switch to a default theme: Temporarily switch to a default theme like Storefront or Twenty Twenty Four and check again.
    3. Check the fatal error log: The email you received should contain details of the error. If possible, share the exact error message via https://pastebin.com or https://gist.github.com so we can take a closer look.
    4. Enable debug logging (if needed): You can enable WordPress debugging to capture more details: https://ww.wp.xz.cn/documentation/article/debugging-in-wordpress/

    Once you have the results from the conflict test or the error log, feel free to share them here and I’ll help you pinpoint the cause.

    Plugin Support Ejay F – a11n

    (@ejayfernandes)

    Since there’s been no recent activity on this thread, I’m marking it as resolved. Don’t hesitate to start a new thread if you need help in the future.

    If you have a few minutes, we’d love it if you could leave us a review: https://ww.wp.xz.cn/support/plugin/google-listings-and-ads/reviews/#new-post

Viewing 2 replies - 1 through 2 (of 2 total)

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