Opens are Not COunted

  • Resolved Maximus McCullough

    (@maximusmccullough)


    2 years, 6 months ago

    For some reason my opens are not being counted in the reports of Icegram. Any idea what the issue could be?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    2 years, 6 months ago

    Hi @maximusmccullough,

    Thanks for getting in touch! Hope you’re doing well.

    Email tracking relies on enabled images in the email. Check this document for more details on how tracking works.

    If images are disabled, email tracking won’t function. This might be why your emails aren’t being tracked. Can you confirm this?

    Additionally, ensure the “open tracking” option is enabled by following these steps: Express > General > Tracks open.

    Waiting for your response.

    Thanks!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    2 years, 3 months ago

    Hi @maximusmccullough,,

    We hope our previous replies were helpful in resolving your inquiry.

    I am closing this thread for now. Feel free to reopen it in case if you are still having issues or inquiries related to the plugin.

    Also if you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

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