Optimization N/A

  • Resolved balero98

    (@balero98)


    8 years, 6 months ago

    I have my media library set to have images optimized on upload. Every few images I get one that says, “Optimization N/A” in the “ShortPixel Compression” column. Is there a logical reason why this is happening?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter balero98

    (@balero98)

    8 years, 6 months ago

    Also, with the most recent upload of images the progress was painstakingly slow. This has not been our experience previously. Your plugin was updated 1 day ago.

    Plugin Author ShortPixel

    (@shortpixel)

    8 years, 6 months ago

    Hi,
    thanks for using ShortPixel first of all and sorry to hear about these issues.

    1) “Optimization N/A” usually appears for images/files that ShortPixel cannot optimize. If you feel that’s not the case and the file is a JPEG/PNG/GIF or PDF then please contact us here to further try assisting you.
    2) Are you sure the issue with the slowness isn’t something transient? Can you reproduce it? If so then also please contact us here http://shortpixel.com/contact to assist you. We’ll need temporary access to your site for a fast resolution.

    Thanks,
    Alex

Viewing 2 replies - 1 through 2 (of 2 total)

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