Optin campaign error failed to refresh

  • Resolved coreybenschop

    (@coreybenschop)


    4 years, 5 months ago

    I just got an email with the following message but the integration looks like it’s connected:

    The optin campaign “” is failing to convert leads due to the following error “0: Error failed to refresh {“success”:false,”data”:”Unable to refresh the access token. HTTP error 400. Raw Provider API response: {\”error_description\”:\”unknown, invalid, or expired refresh token\”,\”error\”:\”invalid_grant\”}\r\n.”}”.

    The page I need help with: [log in to see the link]

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  • Plugin Support Ibrahim Nasir

    (@ibrahimkh4l33l)

    4 years, 5 months ago

    Hey @coreybenschop 👋🏾

    The access token has expired, Please re-authorize the integration and the test your opt-in forms.

    We automatically refresh the OAuthentication (OAuth) token, making the refresh token to fetch new access token before it expires. But sometimes the access token expires when the website doesn’t communicate with the token for a while, making the OAuth token dormant.

    Re-authorizing the integration should fix this for you.

    Kind regards and happy holidays

Viewing 1 replies (of 1 total)

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