• Resolved prokops

    (@prokops)


    Hi!

    It seems that my orders are updated via API from the shipping system.

    This seems to NOT trigger adding customers to queue in ACY for follow up emails.

    What can I do?

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  • Hello,

    Are the WordPress users also AcyMailing users?

    The filters/triggers in AcyMailing are only applied to AcyMailing users, so if a customer doesn’t exist in AcyMailing the action won’t be applied, maybe this could be the reason?

    In the Acy configuration page, tab “Subscription” you have an option to automatically create an AcyMailing user when a new account in created.

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