Hello @rb285
Just to confirm first, the 2nd package 8.0.7 was released on January 15. After installing this version, are you still seeing the same behavior? Did this also happen before installing this version? I am asking because we have only just published around the board here.
Additionally, you can control what happens to orders when payments are cancelled via the Order status after cancelled payment setting in Mollie advanced settings:
- Pending is the default option and allows customers to retry the payment using another payment method.
- Cancelled marks the order as final and cancelled.
Please check whether changing this setting helps. It allowed me to try to reproduce the issue, but I did not experience any order confirmation on my end.
Just in case to verify what is happening in your case, logs will be essential. Please copy the relevant log files from WooCommerce > Status > Logs and select mollie-payments-for-woocommerce followed by the timestamp.
Please upload the logs to https://privatebin.syde.com/ and share the link with us. A WooCommerce system report would also be helpful.
Kind Regards,
Krystian
Thread Starter
rb285
(@rb285)
Example order no: 32080 from February, 1st 2026
mollie-payments-for-woocommerce logs from February, 1st 2026:
https://privatebin.syde.com/?c22bae3a745783b5#8Mzqmrh6Mi3zhPtabMFULsUguNfTYPedBbuwrYWhYSAP
System-Rport:
https://pastebin.com/29ppwxDH
Hello @rb285
For order 32080 this is the key section in the Mollie logs:
2026-02-01T22:52:08+00:00 DEBUG Mollie\WooCommerce\Payment\PaymentModule::cancelOrderAtMollie - 32080 - Try to process cancelled order at Mollie.
2026-02-01T22:52:08+00:00 DEBUG Mollie\WooCommerce\Payment\PaymentModule::cancelOrderAtMollie - 32080 - Updating order to canceled at Mollie failed, error: [2026-02-01T22:52:08+0000] Error executing API call (422: Unprocessable Entity): Unable to cancel order with open payments, please try again later.
WooCommerce tries to cancel the order at Mollie, but Mollie responds with a 422 because the payment is still considered open on their side. The cancellation does not complete cleanly, and that is where things start to go wrong afterward.
When I tried to reproduce this now, I am getting a different and correct result:
2026-02-06T11:49:12+00:00 Debug Mollie\WooCommerce\Payment\MolliePayment::onWebhookCanceled called for payment 3636
2026-02-06T11:49:12+00:00 Debug Mollie\WooCommerce\Payment\PaymentModule::cancelOrderAtMollie - 3636 - Try to process cancelled order at Mollie.
2026-02-06T11:49:13+00:00 Debug Mollie\WooCommerce\Payment\PaymentModule::cancelOrderAtMollie - 3636 - Order already canceled at Mollie, can not be canceled again.
In this case, everything behaves as expected. Please apply the change suggested in the previous post, then let us know how it goes on your side. If that doesn’t resolve the problem, we’ll move it to the support board and try to reproduce it directly, as it seems to be environment-related.
Kind regards,
Krystian
Thread Starter
rb285
(@rb285)
Perhaps these orders were placed with 807 Rev. 1 and I later installed 807 Rev. 2., I don’t remember exactly.
The status setting for canceled orders has always been “pending.” I have now entered a 15-minute grace period for all payment methods; perhaps there was something wrong there.
I will keep an eye on the problem and report back here. The only plugin related to payment transactions that I have updated recently was Mollie (and today Woocommerce 10.5.0).
Hello @rb285
Yes, pending is the default. You can test changing that setting to canceled. This will very likely resolve the symptom you are seeing.
If the issue occurs again, we recommend reaching out directly to the Mollie Support Team with a copy of your system report and the relevant Mollie log files, as we can investigate a bit deeper.
Kind Regards,
Krystian
