Hi @kiranthory,
I understand you are experiencing order duplication issues on your website.
Order duplication can happen due to various reasons, such as network errors, multiple clicks on the checkout button, or conflicts with other plugins. Based on your system report, I noticed that you are using some plugins that may interfere with the order processing, such as reCaptcha for WooCommerce, Role Based Pricing for WooCommerce, and WooCommerce Westpac & St. George PayWay NET Gateway.
To troubleshoot the issue, I suggest you follow these steps:
- Disable all plugins except WooCommerce and WooCommerce Westpac & St. George PayWay NET Gateway, and switch to a default theme like Storefront or Twenty Twenty-One.
- Test the checkout process with a test order and see if the order duplication still occurs.
- If the issue is resolved, then re-activate the plugins one by one and test the checkout again after each activation, until you find the plugin that causes the conflict.
- If the issue persists, then check your server logs and WooCommerce logs for any errors or warnings related to the order duplication.
- If you still cannot find the cause of the issue, then please contact WooCommerce Westpac & St. George PayWay NET Gateway support and ask them to check if their plugin is compatible with the latest version of WooCommerce and if there are any known issues with order duplication.
I hope this helps you resolve the order duplication issue. Let us know if there’s anything else we can help you with.
