Rynald0s
(@rynald0s)
Automattic Happiness Engineer
Hi @adiboo67!
You can disable the “Failed order” notification from “WooCommerce > Settings > Emails” settings page, by clicking on the “Failed order” email, then disabling it within the settings for this email.
I have to ask, however, how would the customer know the order has failed, without getting the notification? Is there a particular reason you want to disable this?
Cheers!
hi thank for your reply
on woocommerce>serttings>Emails i can only disable failed order email for admin,
the problem is when i receive a new order with product out of stock , the customer receive when the paiement is ok a first email “order pending” then he receive a sencond email “Failed order”. that’s why i want to disable the email “Failed order” to the customer.
thanks for helping
Hi @adiboo67
The order status should only change to Failed status when a payment fails. If you’re using the inventory options under WooCommerce > Settings > Products > Inventory, then the products shouldn’t be able to be ordered if they’re out of stock.
Hey there, since we haven’t heard back from you in awhile I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.
