Order Issue

  • Resolved magosdigital

    (@magosdigital)


    11 months, 2 weeks ago

    Hi

    I am having an issue with your Payment Gateway not returning that the order is processing, it hangs at Pending Payment then cancels even though the user has paid through payfast, it ends up being cancelled, the Payfast popup after checkout does not work as intended either on version 1.7.1, this happened right after the update, I have disabled most woocommerce plugins to see if its another issue

    Here is a weTransfer link for the system status report: https://we.tl/t-PhOUqv8Kc7

    the following is being printed out in console:


    2724/?key=wc_order_rdrmqtcb6kmP6:440 Uncaught ReferenceError: fbq is not defined at 2724/?key=wc_order_rdrmqtcb6kmP6:440:3

    2724/?key=wc_order_rdrmqtcb6kmP6:912 Uncaught SyntaxError: Unexpected token ‘<‘ (at 2724/?key=wc_order_rdrmqtcb6kmP6:912:8)

    2724/?key=wc_order_rdrmqtcb6kmP6:948 Cart Total: NaN

    I could edit the plugin, it seems to be a p tag that is stranded somewhere in the code and the Cart Total is not pulling across, please assist

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Feten L. a11n

    (@fetenlakhal)

    11 months, 2 weeks ago

    Hi there!

    Thank you for providing such detailed information about the payment gateway issues you’re experiencing with orders getting stuck in “Pending Payment” status and eventually being cancelled. I understand how frustrating this can be for your business operations.

    Would you be able to:

    • Share a screenshot of an order number that experienced this issue?
    • Confirm if this happens with all orders or only some?
    • Let me know if you see any relevant messages in the order notes?

    Also, I tried to reproduce on your website to check the console but the website is currently down.

    Can you please enable logging, try to reproduce the issue and send us the logs?

    You also said:

    I have disabled most woocommerce plugins to see if its another issue

    Have you also tried to use a different theme?

    Plugin Support Chris Moreira – a11n

    (@chrism245)

    11 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    If you have a few minutes, we’d love if you could leave us a review:

    https://ww.wp.xz.cn/support/plugin/woocommerce-payfast-gateway/reviews/

Viewing 2 replies - 1 through 2 (of 2 total)

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