Order not splitting automatically

  • Resolved elom8

    (@elom8)


    4 years, 8 months ago

    Since updating the plugin, orders aren’t splitting automatically even though they are configured to do so.

    I have 2 products set to split exclusively, and have checked “split overview on checkout page”. The result is that you can correctly see the order split on the checkout page, but when payment is made the order remains together in the admin area.

    Here is a copy of my settings export:

    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

    • This topic was modified 4 years, 8 months ago by elom8.
    • This topic was modified 4 years, 8 months ago by elom8.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Fahad Mahmood

    (@fahadmahmood)

    4 years, 8 months ago

    Thank you for the settings exported text. Please check your split lock settings. Sometimes we don’t notice but order remains unsplitted till the set order status on settings page in split lock section.

    Thread Starter elom8

    (@elom8)

    4 years, 8 months ago

    Thank you for the quick reply!

    I changed the split lock setting to “pending”, should any pending orders now split automatically? It still doesn’t work unfortunately..

    Settings export:
    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

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    4 years, 8 months ago

    We will check ir with your provided settings snapshot, give us a few hours. Meanwhile you try manual split with the split icon under actions column.

    Also check order meta data, do you see a meta_key “split_status” there? If it is there, it means splitted but not actually splitted. And if there is no key, then it never tried to split.

    One more question, your checkout page is ending up with a thank you or orser received page or not?

    Thread Starter elom8

    (@elom8)

    4 years, 8 months ago

    Ok thank you!

    Manually splitting the order in admin does work, however it splits the order up into seperate items rather than following the Exclusive rules set.

    On the orders which should have split automatically, there is no “split_status” meta key in the database.

    Let me know if you find anything else.

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    4 years, 8 months ago

    Manually split with the purple icon on orders list page follows the split method rules, maybe you tried from edit order page using the dropdown split_order option.

    Anyways, we will get back to you in a few hours again.

    Thread Starter elom8

    (@elom8)

    4 years, 8 months ago

    Okay, the automatic splitting is the most important part for us so please let me know if you find anything else.

    Thanks

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    4 years, 8 months ago

    Actually hundreds of users are relying on this feature, if it got stop so we will receive a number of queries but we didn’t hear from anyone yet except you. We will get back to you after testing in a few hours.

    Plugin Support jamescharles9

    (@jamescharles9)

    4 years, 8 months ago

    @elom8 I have checked you scenario and it did split the order in Exclusive method as you can see in the screenshot. However, we can test it together by scheduling an online meeting.

    Thread Starter elom8

    (@elom8)

    4 years, 8 months ago

    @jamescharles9 thanks for your reply, and sorry for the delay.

    So if I try the same settings on a blank WordPress install, the split happens successfully, however with the configuration on the website I am working on the split doesn’t occur.

    Would it be possible to set up a call? Is there a suggested email I can get in touch with?

    Plugin Support jamescharles9

    (@jamescharles9)

    4 years, 8 months ago

    @elom8 we can have an online meeting. Please join through the link.

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    4 years, 8 months ago

    @elom8 we will wait for your response, you are already in our contact. I am closing this ticket as you can reach us anytime.

Viewing 11 replies - 1 through 11 (of 11 total)

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