Order Notes Heading formatting Issue

  • Resolved glennpresents

    (@glennpresents)


    1 year, 1 month ago

    When the Checkout is first displayed, it shows the Billing Fields and below it the Order Notes heading and field. If the customer selects “Deliver to a Different Address”, the shipping address fields are displayed but the Order Notes heading moves to between the fields instead of below them. The Order Notes field is still properly displayed below the Shipping fields but the heading is not. I have tried disabling plugins. I have also disabled this plugin to discover that the issue goes away so the issue is with this plugin. I wish I could attach an image

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    1 year, 1 month ago

    @glennpresents

    Hello mate

    Please share some screenshots to describe your issue.

    You can use this tool to copy/paste your screenshots here easily: https://snipboard.io

    Best regards.

    Thread Starter glennpresents

    (@glennpresents)

    1 year, 1 month ago

    Thankyou jmatiasmastro for the image pasting solution

    The screen before and after I select DELIVER TO A DIFFERENT ADDRESS on the checkout page are

    https://snipboard.io/s0LlAU.jpg and https://snipboard.io/13jul5.jpg

    As you can see the Order Notes title “Order Notes (optional)” moves to between other fields. How do I stop this or even remove the Order Notes title altogether?

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    1 year, 1 month ago

    @glennpresents Hi mate,

    We have tried to reproduce the issue, but we couldn’t replicate it on our end. Could you please let us know which theme you are using? Additionally, have you tried deactivating our plugin to see if the issue persists?

    Best regards, Quadlayers Support Team.

    Thread Starter glennpresents

    (@glennpresents)

    1 year, 1 month ago

    I am using the theme Shoptimizer by Commercegurus.

    Yes I have tried disabling the plugin and this result in the issue disappearing.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    1 year, 1 month ago

    @glennpresents Ok mate, can you please confirm if the Shoptimizer theme you’re using is available for free in the WordPress repository? That way, we can try to download it and test the issue in our local environment.

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)

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