Order pending payment bug

  • Resolved wojciechborys

    (@wojciechborys)


    5 months, 2 weeks ago

    Hello, I am using your plugin and I have a problem. I have set up automation for users awaiting payment. The automation triggers after 30 minutes, 1 day, and 3 days from the order. These are 3 different automations. Each of them has the ‘check status before sending’ option selected. Unfortunately, many users receive messages about the need to pay, even though their orders have been paid for. This is very problematic and misleads customers, who write to us with questions about why they are receiving such messages. How can we debug the problem?

    Interestingly, I verified these messages based on the queue – not all messages are sent, it seems that only some of them are sent incorrectly. Any tips on where to start?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support rzepsen

    (@rzepsen)

    5 months, 2 weeks ago

    Hi @wojciechborys

    Thank you for contacting us.

    Could you please tell me which versions of WordPress, WooCommerce, PHP and our Shopmagic plugin you are using?

    I would also be grateful if you could send me screenshots of the automation that does not work in every case.
    Please also go to WooCommerce > Status > Logs and check if there are any errors related to our plugin. If there are any such errors, could you please send their content in reply to this message?

    Plugin Support rzepsen

    (@rzepsen)

    5 months, 1 week ago

    Hi @wojciechborys

    As we haven’t got any replies, I’m marking this topic as resolved for now.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)

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