Hi, I am getting this error in some of my order There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again. OrderProcessor.php:222
We would like to take a further look to investigate your issue. We would like to take a look at the log files and possibly even take a look at a staging site if you have that available for us. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://zettle.inpsyde.com/docs/request-support/ (please add the URL of this thread in the ticket as well)
@jamieong I can provide more error logs and every detail you want to see, but I don’t have a staging site and this is my Live site. So what can be the solution?
You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.
We would invite you to raise a request directly with us too if you are encountering a similar issue. We would need to take a look at your System Status Report too. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.
I just submitted the inpsyde support ticket in case it might help you find the problem, but I FORGOT to include the URL to this thread. Perhaps you can add it by searching for my email address, [email protected].
We have identified what is causing this behavior with Advanced Card Processing (ACDC). It appears that when our JavaScript (JS) is not enabled on the checkout page, ACDC payments are affected. This is unintended behavior, as ACDC should work independently of the smart buttons (JS).
As a temporary workaround, we recommend enabling Smart Button Locations (in Standrad Payments tab) on the Classic Checkout or Block Checkout page, depending on which setup you are currently using.
This should resolve the issue until we implement a fix. If this workaround does not resolve the problem, please let us know. There is a slight chance that, despite enabling the buttons, they might not appear due to a conflict with a third-party plugin or theme. If that is the case, we will work with you to investigate further.
We have identified what is causing this behavior with Advanced Card Processing. It appears that when our JavaScript (JS) is not enabled on the checkout page, ACDC payments are affected. This is unintended behavior, as ACDC should work independently of the smart buttons (JS). As a temporary workaround, we recommend enabling Smart Button Locations (in the Standard Payments tab) on the Classic Checkout or Block Checkout page, depending on your current setup.
This should resolve the issue until we implement a fix. If this workaround does not resolve the problem, please let us know. There is a slight chance that, despite enabling the buttons, they might not appear due to a conflict with a third-party plugin or theme. If so, we will work with you to investigate further.
Thank you for reaching out directly to us, we provided our responses to you. We will mark this thread as closed.
@aledark504 , we would encourage you to open a new support thread respectively as the issues reported in this thread may not be caused by the same thing. Mixing different issues in a single thread makes it more difficult for us to help and is also not in accordance with the forum guidelines.
We wanted to inform you that we’ve recently addressed the issue you reported with Advanced Card Processing not functioning correctly on your checkout page. We have implemented a fix, and you can download the updated package here: https://drive.google.com/uc?id=1xgt-DHIg0zxKeVGzosTq5GG5twjoaHuO
Please install it as you would any other plugin. This package includes the latest release along with the necessary fix. Additionally, this patch will be included in the next official release, which is scheduled for next week.
Should you encounter any further issues, please don’t hesitate to reach out to us. We’re happy to assist.
The only explanation I can see is that the root cause of the issue in your case might be different from the one affecting others. I recommend reaching out to us directly so we can analyze your specific situation further. You can use the following link to request support: https://paypal.inpsyde.com/docs/request-support/.
We would prefer not to continue this discussion under someone else’s thread for clarity.
