Hi there,
Thank you for sharing the video it was very helpful in understanding the issue. I’ve tried to replicate the behavior on my end, but I wasn’t able to reproduce the problem; everything appears to be working correctly here.
To assist you further, could you please confirm the following:
- Was the shop manager account created through a plugin or manually via Users → All Users?
- Have you used any user role or permission plugin previously on your site?
Once we have this information, we’ll be better able to investigate and guide you.
I’m going to mark this as resolved, as we haven’t heard back from you in a while. Please open a new thread if you need further assistance.
If you have a few minutes, we’d love if you could leave us a review: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/
