Order shipped/completed Instructions

  • Resolved luablanedo

    (@luablanedo)


    2 years ago

    I need help with setting up the order confirmation emails for bank card/Bizum payments. When incorporating payment instructions in WooCommerce for these two options, this information is sent for both the ‘Order received’ and ‘Order shipped/completed’ emails. However, it doesn’t make sense for the customer to receive this payment procedure information again for bank transfers/Bizum when the email is about the order being shipped/completed. It leads to confusion. Is there a way for this information to only appear in the ‘Order received’ emails and not in the ‘Order shipped/completed’ ones?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support alina98

    (@alina98)

    2 years ago

    Hi @luablanedo ,

    Thanks for reaching out!

    The Order shipped template is not part of the default Woo template, please refer here:
    https://docs.yaycommerce.com/yaymail/how-it-works

    May I know the plugin that added the Order shipped template, please?

    Kind regards,
    Alina

    Thread Starter luablanedo

    (@luablanedo)

    2 years ago

    Hi Alina,

    I attach the woocommerce page where this info is.

    This information appears both on the purchase thank you page and in the emails sent to the customer.

    I would like it to only appear in the ‘Order received’ emails and not in the ‘Order shipped/completed’ ones.

    Thanks in advance,

    Lucía

    View post on imgur.com
    Plugin Support alina98

    (@alina98)

    2 years ago

    Hi @luablanedo ,

    Sorry, the attached image is not clear.

    Do you mean the information shows on the order processing template which is automatically sent when a customer purchase on your site and Completer order emails. But you want it to show on only Processing order emails?
    Please see the attached screenshots:
    https://drive.google.com/file/d/1mxz7j-ULiW5MBwqQErCYuT7jdCsAzBnb/view?usp=sharing

    https://drive.google.com/file/d/1p7cfpfW7QdyRVoN5vgEvl4NEG6TfRdrK/view?usp=sharing

    Kind regards,
    Alina

    Thread Starter luablanedo

    (@luablanedo)

    2 years ago

    Hi Alina,

    Yes, thats correct.

    Just show this info in Procesing order emails, and eliminate it from the rest.

    thanks in advance

    Lucía

    View post on imgur.com
    Plugin Support alina98

    (@alina98)

    2 years ago

    Hi @luablanedo ,

    Please let me check with the dev and I will feed you back as soon as possible.

    Thank you!

    Kind regards,

    Alina

    Plugin Support mialewp

    (@mialewp)

    2 years ago

    Hello @luablanedo,

    Thanks for your patience.

    Please add the following CSS (https://tppr.me/qQh1vD), and then test again if it works as desired.

    .yaymail-customizer-email-template-container { .yaymail_builder_instructions, .yaymail_builder_wrap_account{ display:none !important; } } .yaymail-template-customer_on_hold_order, .yaymail-template-customer_processing_order{ .yaymail_builder_instructions, .yaymail_builder_wrap_account{ display: block !important; } }

    If you need any further help, please feel free to contact us.

    Many thanks!

    Mia


    Thread Starter luablanedo

    (@luablanedo)

    2 years ago

    Thank you very much for your help, Mia!

    It works perfectly now.

    KR,

    Lucía

    Plugin Support mialewp

    (@mialewp)

    2 years ago

    Hello @luablanedo,

    Glad to hear it works as expected now.

    By the way, if it’s possible, can you leave YayMail a review here please?
    https://ww.wp.xz.cn/plugins/yaymail/#reviews

    Your review will motivate us to develop more plugins and have awesome users like you.​ 😉

    Wish you a nice day ahead!

    Kind regards,
    Mia

    Thread Starter luablanedo

    (@luablanedo)

    2 years ago

    Of course. It’s already done 🙂

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Order shipped/completed Instructions’ is closed to new replies.