Hello @jaho92
Thank you for reaching out. Could you please send us some screenshots of your automation? I’d like to see event, filter and action fields to recreate your exact automation on my end.
Thanks in advance!
Thread Starter
jaho92
(@jaho92)
Hi Damian,
I am sending you a screenshot of the automation. The E-Mail Test does work and generates two E-Mails being sent to our Test Email environment. Unfortunately
the trigger does not… thanks for checking!
There we go: https://paste.pics/HU5NM
Hi there,
In that case, could you check WP Cron in your store?
Simply install WP Crontrol plugin (https://ww.wp.xz.cn/plugins/wp-crontrol/) and go to the Settings > Cron Events page to see if there are any issues.
If you find error messages, please, post a screenshot with error message as well.
Thread Starter
jaho92
(@jaho92)
Hi there,
here we go, I got the following messages:
https://paste.pics/HV916
Plugin Contributor
Bartek
(@bartj)
Hello @jaho92!
What you show, looks troubling as there’s no issue indicator, yet the problem exists. Did you check our troubleshooting guide on our support website? Maybe there you would find better answers for your questions?
Otherwise, check any possible fatal log errors and WooCommerce > Status > Scheduled Actions page. In scheduled actions you can look for those with name ‘shopmagic’ to see if any produced an error.
Best regards,
Bartek
Thread Starter
jaho92
(@jaho92)
Hi Bartek, thank you for your message. Would it be possible to give you an log in to our admin panel, so that you could have a look at it yourself? Its really sad that the plug in is not working for us…
Hi there,
We haven’t heard from you for a while, so I’m marking this thread as resolved.
Please don’t hesitate to create a new one, if you encounter any issues.
