ORDER_NOT_APPROVED error

  • Resolved kuebk

    (@kuebk)


    8 months, 3 weeks ago

    Hi,

    Today I have noticed that some of the payments fail with following message

    Failed to process the payment. Please try again or contact the shop admin. [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/api/rest/reference/orders/v2/errors/#ORDER_NOT_APPROVED PayPalGateway.php:513 ORDER_NOT_APPROVED Payer has not yet approved the Order for payment. Please redirect the payer to the ‘rel’:’approve’ url returned as part of the HATEOAS links within the Create Order call or provide a valid payment_source in the request.
    OrderEndpoint.php:271

    Can you fix that?

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Krystian Syde

    (@inpsydekrystian)

    8 months, 3 weeks ago

    Hello @kuebk

    Thanks for reaching out.

    The ORDER_NOT_APPROVED error comes directly from the PayPal API and means that the customer did not approve the payment; either they closed the PayPal pop-up, navigated away, or something prevented them from completing the approval step. This is not something controlled or caused by the plugin itself.

    The HATEOAS message is part of the standard PayPal API response structure, but I’m seeing it for the first time after a very long time. To better understand what’s happening, we would need to review the full context of the affected order, ideally including a screenshot of the order notes, any relevant console errors, and possibly the debug log.

    We recommend contacting us directly so we can take a closer look at your setup. You can open a ticket here: Request Support

    Please include the link to this thread.

    Kind Regards,
    Krystian

    code222

    (@code222)

    8 months, 2 weeks ago

    Hi have the same issue, It seems like a plugin issue, it only started to appear in the last few weeks

    Plugin Support Syde Jamie

    (@jamieong)

    8 months, 2 weeks ago

    Hi @code222 ,

    We have responded to your request directly as well, we will wait for your update so that we can assist you directly.

    Best Regards,
    Jamie

    Plugin Support Krystian Syde

    (@inpsydekrystian)

    8 months ago

    Hello @kuebk

    Since the issue has been moved to the private support board, we consider this thread resolved.

    If you still have any questions or if a new problem arises, don’t hesitate to open a new thread or reach out to our private board.

    Kind regards,
    Krystian

Viewing 4 replies - 1 through 4 (of 4 total)

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