Hello @rdfs
We actually have one other user affected by a similar issue, and we’ve been able to reproduce the behavior on their staging site. While we haven’t reproduced it internally yet, the symptoms match what you’re describing, and we’re actively investigating it. There’s one onboarding-related factor I haven’t tested yet in that environment, just to keep the reproduction path open, but it could very well be the root cause. In the meantime, there are a couple of things you can try on your live site as potential workarounds:
1. Downgrade the plugin to a previous stable version
There haven’t been any critical security updates recently, so temporarily reverting should be safe. You can try either:
– Version 2.9.6 (January 6) – avoids recent changes to settings behavior
– Version 3.0.0 – newer, but may load the new UI.
In case of 3.0.0 if you’d like to keep the older settings layout after installing you can use a helper plugin for that. Alternatively, you can disable the new UI manually by adding this filter to your site:
add_filter('woocommerce.feature-flags.woocommerce_paypal_payments.settings_enabled', '__return_false');
2. Clear transients before reconnecting PayPal
Stale or corrupted cached data might be interfering with the onboarding and payment flow. You can clear PayPal-related transients using either of the two methods below:
Option A – Using a plugin:
Install the free Transients Manager plugin from ww.wp.xz.cn.
Go to Tools > Transients, search for ppcp, and delete the following keys:
_transient_ppcp-paypal-pui-status-cacheui_status_cache_transient_timeout_ppcp-paypal-pui-status-cacheui_status_cache_transient_ppcp_reference_transaction_enabled_transient_timeout_ppcp_reference_transaction_enabled_transient_ppcp-paypal-bearerppcp-bearer_transient_ppcp_has_ppec_subscriptions_transient_timeout_ppcp_has_ppec_subscriptions
Option B – Manually via phpMyAdmin:
If you’re comfortable using phpMyAdmin, navigate to your wp_options table and manually delete the same transients.
3. Reconnect the plugin
After clearing the transients, go back to the PayPal plugin settings and re-run the onboarding process from scratch. Make sure the connection flow completes fully before re-enabling any payment methods.
Also, please feel free to reach out to us privately, as we may need to request additional details. You can open a support ticket using this link:
Request Support. Please include the URL to this thread in your ticket for reference.
Kind Regards,
Krystian
