Orders are not captured

  • Resolved muratlo

    (@muratlo)


    1 year, 11 months ago

    Hey there

    I saw that no orders are being captured and therefore also no emails are sent.
    But I received the test email so the emails can be sent.

    I also “activated” the CRON feature just as your documentation says but it still does not work.
    How can I check if the CRON job runs?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Aamir

    (@aamiribsf)

    1 year, 11 months ago

    Hello @muratlo,

    Greetings for the day!

    I visited your site to check and confirm if the plugin files are loading on the checkout and found that you are using WooCommerce checkout blocks on the site. Currently, we do not support WooCommerce blocks on the checkout page. To effectively capture abandoned orders, I recommend utilizing the [woocommerce_checkout] shortcode on the checkout page.

    Our dev team is working on this compatibility and will be available in upcoming updates.

    I trust this information proves helpful. Please feel free to reach out if you have any further questions or need additional assistance.

    Best Regards,

    Plugin Support Aamir

    (@aamiribsf)

    1 year, 11 months ago

    Hello @muratlo,

    It’s been a while since we haven’t heard from you so we are marking this thread as resolved.

    If you faced any other issues while using our product, feel free to start a new thread.

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)

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